Privacy Policy

This Privacy Policy applies to websites, apps, and services operated by InfernoBeam LLC, including Ember and other products that link to this page.

Our approach

We do not sell user data. We do not rent user data. We do not build products around third-party advertising profiles. We collect and keep only the information reasonably needed to operate our services, service user requests, protect the product, and provide the user experience a person asked for.

Information we collect

The information we collect depends on the product you use. It may include:

• Account information, such as identifiers needed to sign in or manage your account.
• Content you provide, such as messages, prompts, characters, personas, images, files, settings, and other inputs you choose to save or send.
• Product activity needed to provide the service, such as conversation state, preferences, usage limits, purchase status, and feature interactions.
• Device, log, and diagnostic data, such as IP address, device type, app version, requested URL, timestamps, error logs, and security events.
• Communications you send to us, such as support requests or business inquiries.

How we use information

We use information to:

• Provide, personalize, maintain, and improve our apps, websites, and services.
• Process user requests, generate requested content, sync state, and remember saved preferences.
• Operate payments, credits, subscriptions, usage limits, fraud prevention, and account support.
• Monitor reliability, debug errors, protect security, and prevent abuse.
• Respond to support, legal, safety, or business inquiries.

Service providers

We may use service providers to host infrastructure, process payments, authenticate users, deliver app functionality, generate requested content, monitor errors, store files, send communications, and protect our services. These providers process information for us so we can provide the product; they are not permitted by us to sell user data.

Payments

Purchases made through app stores or payment processors are handled by those providers. We receive only the information needed to verify the purchase, maintain balances or subscriptions, prevent fraud, provide support, and keep required records.

Retention

We keep information only as long as reasonably needed for the product, user experience, support, security, legal, accounting, or operational purposes. Some products may let you delete content or account data directly; otherwise, you can contact us to request deletion.

Your choices

You can contact us to request access, correction, deletion, or export of personal information associated with your account. We may need to verify your request and may retain limited information when required for security, fraud prevention, legal compliance, or legitimate operational needs.

Security

We use reasonable technical and organizational measures to protect user information. No system is perfectly secure, but we design our data practices around collecting less data, limiting access, and keeping information only when it supports the service.

Children

Our services are not directed to children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate action.

Changes

We may update this Privacy Policy as our products or legal obligations change. The effective date below shows when this policy was last updated.

Contact

For privacy requests or questions, email contact@infernobeam.io.

Effective date: June 24, 2026